Forum: SDL Trados support
Topic: Resolve MultiTerm/Studio 2011/2014 add/edit term issues and run it successfully with Java 7 Up. 51
Poster: Hope Farmer
Post title: SDL very proactive!
I posted on this thread and only a few hours later SDL called me. I had an hour-long online session with a very professional and friendly person from SDL who spent an hour fiddling with my system. Now I can add and edit terms! Yay!
There is a minor issue still left over, which looks like this: [url removed] #tab:homeTab:crumb:7:artId:4645. But it was not resolved by changing the Java security setting - yet. I have been in constant contact with SDL and I am sure that we can fix this -- as soon as I have some time.
SDL gets points for being proactive, responding to my posting and for the staff member who has been helping me.
It did take their support person an hour to (almost) fix this. I can't imagine how long it would have taken me nor how many other people have spent hours and hours on this or similar "fixes". I guess this is the "cost" of being a translator that uses a CAT tool.
In any case, I want to say: THANK YOU, SDL SUPPORT TEAM.
Topic: Resolve MultiTerm/Studio 2011/2014 add/edit term issues and run it successfully with Java 7 Up. 51
Poster: Hope Farmer
Post title: SDL very proactive!
I posted on this thread and only a few hours later SDL called me. I had an hour-long online session with a very professional and friendly person from SDL who spent an hour fiddling with my system. Now I can add and edit terms! Yay!
There is a minor issue still left over, which looks like this: [url removed] #tab:homeTab:crumb:7:artId:4645. But it was not resolved by changing the Java security setting - yet. I have been in constant contact with SDL and I am sure that we can fix this -- as soon as I have some time.
SDL gets points for being proactive, responding to my posting and for the staff member who has been helping me.
It did take their support person an hour to (almost) fix this. I can't imagine how long it would have taken me nor how many other people have spent hours and hours on this or similar "fixes". I guess this is the "cost" of being a translator that uses a CAT tool.
In any case, I want to say: THANK YOU, SDL SUPPORT TEAM.