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Studio 2011: Provider load failure | Fixed it

April 6, 2016, 6:49 am
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Forum: SDL Trados support
Topic: Studio 2011: Provider load failure
Poster: Stuart Healey
Post title: Fixed it

Dear Steve,

Thanks for getting back to me so quickly. I managed to fix it to my surprise.

As recommended in the " [url removed] " page mentioned in my first post, I used the System File Checker tool (sfc/scannow) and then "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" in command prompt to identify the file that was causing the problem.

The problem file was "Amd64\CNBJ2530.DPB" of prncacla.inf. A google search showed that this file is causing particular problems with Windows 8.1. There's a Microsoft Support & Malware Removal forum called sysnative, which offers a repair tool free of charge called "SFCFix". Just execute that and follow the instructions. Restarted the computer and Trados then opened.

I'm thinking of upgrading to Trados 2015. Is the new software less vulnerable to these kinds of problems?

[Edited at 2016-04-06 13:56 GMT]
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Will Studio 2015 autopopulate from MyMemory?

April 6, 2016, 8:43 am
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Forum: SDL Trados support
Topic: Will Studio 2015 autopopulate from MyMemory?
Poster: Michael Eleftheriou

Hi,

This has been puzzling me for a while: is there any way to get Studio 2015 to automatically populate empty segments (or an entire document) from the MyMemory machine translation service?

Thanks!

michael
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Cannot create Return Package (Trados Studio 2009) | SR2

April 6, 2016, 8:46 am
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Forum: SDL Trados support
Topic: Cannot create Return Package (Trados Studio 2009)
Poster: pommetteverte
Post title: SR2

Thank you Steve for your quick reply.
It appears I have resolved the problem by installing SR2 for Studio 2015. All is working now :)

Thanks,
Jacinthe
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Help with error: Data at the root level is invalid. Line 1, position 40 | Where to find encoding type

April 6, 2016, 8:51 am
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Forum: SDL Trados support
Topic: Help with error: Data at the root level is invalid. Line 1, position 40
Poster: pommetteverte
Post title: Where to find encoding type

The easiest way to verify/modify the encoding is from the Notepad.
Open your TMX in Notepad, Save as, and you should see a little scroll down menu indicating the encoding type (ANSI, UTF, Unicode, etc.), underneath file type.
Hope this works!
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General massive catastrophic system failure related to termbase | So, what could this be?

April 6, 2016, 9:08 am
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Forum: SDL Trados support
Topic: General massive catastrophic system failure related to termbase
Poster: CafeTran Training
Post title: So, what could this be?

Anyone at SDL reading this?

I'm using VMware Fusion, latest version, Windows 8.1 with all patches.

BTW: The message "General massive catastrophic system failure" sounds to me like something that normal users shouldn't see and rather like a message during alpha or beta testing. But perhaps that's only my personal interpretation of this message.

Anyway, a response from SDL would be appreciated.

[Edited at 2016-04-06 16:12 GMT]
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General massive catastrophic system failure related to termbase | SDL forum is quicker

April 6, 2016, 9:27 am
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Forum: SDL Trados support
Topic: General massive catastrophic system failure related to termbase
Poster: Dan Lucas
Post title: SDL forum is quicker

[quote]CafeTran Training wrote:
Anyone at SDL reading this?[/quote]
Maybe not. In my experience you get a prompter response at the SDL Studio [url= [url removed] ]support forum[/url]. I think SDL prioritises questions asked there and many of the members are also knowledgeable.

Dan
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Help with error: Data at the root level is invalid. Line 1, position 40 | I tried saving as UTF8, but now Trados doesn't read the TM when I try to open it

April 6, 2016, 9:44 am
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Forum: SDL Trados support
Topic: Help with error: Data at the root level is invalid. Line 1, position 40
Poster: Alaina Brantner
Post title: I tried saving as UTF8, but now Trados doesn't read the TM when I try to open it

Thanks for the advice!

I just tried opening the TM in notepad as you suggest and saving in the UTF8 format. I was able to do that, but then when I try to open the TM in Trados, after I select that I want to open the TMX file type in Trados, this newly saved UTF8 TMX does not even read as an option to be opened.

Can I force the open somehow?

Thank you!
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General massive catastrophic system failure related to termbase | Yes, I have had that message too a number of times recently

April 6, 2016, 10:02 am
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Forum: SDL Trados support
Topic: General massive catastrophic system failure related to termbase
Poster: Astrid Elke Witte
Post title: Yes, I have had that message too a number of times recently

Studio crashes after I get it. I am still trying to find out what it means. I look forward to SDL enlightening us.
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Help with error: Data at the root level is invalid. Line 1, position 40 | Which Trados?

April 6, 2016, 10:34 am
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Forum: SDL Trados support
Topic: Help with error: Data at the root level is invalid. Line 1, position 40
Poster: pommetteverte
Post title: Which Trados?

Which Trados are you using ? If it is Studio, then your memory may be corrupted. If it is an older version (Trados 2007 or SDLX) then it is more tricky.
Can you re-export your TM and ask that export be done in UTF8 ?
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Why can't Studio 2015 dialog windows detect the size of the screen?

April 6, 2016, 10:51 am
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Forum: SDL Trados support
Topic: Why can't Studio 2015 dialog windows detect the size of the screen?
Poster: Paul Denlinger

I am using a Microsoft Surface Pro 4 i5 8/256 to drive an external 24" monitor.

Even though I am using a large monitor for Studio 2015, the dialogs for setting target and source languages are still small, and won't resize to the size of the external monitor.

This is not rocket science, and it is not hard to change the settings so that Studio 2015 detects a larger monitor and resizes or scales its dialog boxes to fit the size of the larger monitor. For a reasonably competent programming team, this is something that they should be able to do within one month, along with testing on different sized monitors.

I have had this problem for a long time, and would like to know when it will be fixed, because I enjoy having and working on a larger monitor to make my translating life easier, but find it extremely frustrating that Studio 2015 does not adjust automatically.
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Help with error: Data at the root level is invalid. Line 1, position 40 | memoQ 6.0.67 to Trados 2015

April 6, 2016, 10:52 am
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Forum: SDL Trados support
Topic: Help with error: Data at the root level is invalid. Line 1, position 40
Poster: Alaina Brantner
Post title: memoQ 6.0.67 to Trados 2015

The TM is being exported from memoQ 6.0.67 for import into the master TM using Trados 2015 (it's complicated, per the usual lol)

Maybe there's a setting in memoQ that I need to change...

Thanks for all the trouble shooting help!
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● How to convert xliff file to xlf file by means of Trados

April 6, 2016, 11:48 am
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Forum: SDL Trados support
Topic:● How to convert xliff file to xlf file by means of Trados
Poster: Katsushi Saito

I have this problem now. One of my clients asked me to convert an xliff file to an xlf fie. They say many Trados users can export the former to xlf file, which is one of the export options of Trados. Is this that simple?
In my Trados, I have gone to help and searched for finding out some solution, but I still cannot find it.
I realize it's a lot for me to ask of you, but if it's possible, I'd greatly appreciate it!
TXS in advance.
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Help with error: Data at the root level is invalid. Line 1, position 40 | Sorry

April 6, 2016, 11:52 am
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Forum: SDL Trados support
Topic: Help with error: Data at the root level is invalid. Line 1, position 40
Poster: pommetteverte
Post title: Sorry

Pleasure to help, sorry I could not resolve the issue :(
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● How to convert xliff file to xlf file by means of Trados | xliff = xlf

April 6, 2016, 11:57 am
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Forum: SDL Trados support
Topic:● How to convert xliff file to xlf file by means of Trados
Poster: Selcuk Akyuz
Post title: xliff = xlf

AFAIK both are same, just change the file extension.
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● How to convert xliff file to xlf file by means of Trados | Reply:

April 6, 2016, 12:01 pm
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Forum: SDL Trados support
Topic:● How to convert xliff file to xlf file by means of Trados
Poster: Katsushi Saito
Post title: Reply:

Thanks, Mr. Akyuz.
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General massive catastrophic system failure related to termbase | Try this thread...

April 6, 2016, 2:10 pm
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Forum: SDL Trados support
Topic: General massive catastrophic system failure related to termbase
Poster: SDL Community
Post title: Try this thread...

... there are a couple of solutions there. Also try searching that forum as this issue has been solved a few times:

[url removed]

Regards

Paul
Why not try the new [url= [url removed] ]SDL Community[/url]
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Help with error: Data at the root level is invalid. Line 1, position 40 | @Alaina:

April 6, 2016, 2:28 pm
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Forum: SDL Trados support
Topic: Help with error: Data at the root level is invalid. Line 1, position 40
Poster: Michael J.W. Beijer
Post title: @Alaina:

If you want you can just send the TMX to me and I will have a look at it. I have Studio 2015 (and memoQ 2015), and so can try it myself and see what is going on.

Michael
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MyMemory no longer working in Trados Studio 2011 | Solution for 8.1 and Trados 2011

April 6, 2016, 2:49 pm
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Forum: SDL Trados support
Topic: MyMemory no longer working in Trados Studio 2011
Poster: Jillian Kostora da Silva
Post title: Solution for 8.1 and Trados 2011

[quote]svaddeven wrote:

Anyone using Windows 8.1 and also having the same problem with mymemory?

It will be most appreciated if "yes", and whether a solution was found!

Looks like the problem is with mscorlib or with Trados 2011 itself!

Your input is being looked forward to!

Thanks,
Deven. [/quote]

I removed all the "Security Updates for Windows 8.1" - there was about 8 or so - it's working again now. Now I'm reinstalling one by one so I can tell you which number it was. I'll post as soon as I find it.
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Error when installing Trados 2014 and cannot open SDL support page | msi files are missing

April 6, 2016, 11:56 pm
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Forum: SDL Trados support
Topic: Error when installing Trados 2014 and cannot open SDL support page
Poster: Mark Chen
Post title: msi files are missing

Hi Kanako,

I got the same message, but when I clicked to the location, there is no module folder or msi files. Do you know what to do? Thanks in advance.

I am trying to install Trado 2015 on Windows 10.

Best regards,

Mark

[Edited at 2016-04-07 06:57 GMT]
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Error when installing Trados 2014 and cannot open SDL support page | msi files missing

April 7, 2016, 12:01 am
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Forum: SDL Trados support
Topic: Error when installing Trados 2014 and cannot open SDL support page
Poster: Mark Chen
Post title: msi files missing

Hi Kanako,

I forgot to mention that I did uninstall Trados 2015 before clicking to the location.

Best regards,

Mark
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