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SDL Studio: I hate it, I hate it, I hate it! | I just screamed the same words,

December 9, 2019, 11:46 am
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Forum: SDL Trados support
Topic: SDL Studio: I hate it, I hate it, I hate it!
Poster: Haigo Salow
Post title: I just screamed the same words,

SDL Trados is a cult for technocrats.
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SDL Studio: I hate it, I hate it, I hate it! | The software should work...

December 9, 2019, 11:58 am
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Forum: SDL Trados support
Topic: SDL Studio: I hate it, I hate it, I hate it!
Poster: SDL Community
Post title: The software should work...

[quote]Valentine Elleau wrote:
I think the software should work. I don't think I'm the only one here who experiences bugs with Studio. It's slow, it freezes all the time... Sure, searching through posts is free, yay. But should I really spend hours looking for answers in a forum when I have a big translation due in 30 minutes?[/quote]

I also think the software should work. We have many thousands of users who don't experience these issues. I'm certainly not saying it's perfect, it's not. I'm also not expecting you to search for hours looking for your own solutions. The link to the SDL Community is a forum, not a knowledgebase. You may well find solutions in there but you can easily post a question in there and for the most part you get help very quickly, either from another user or from someone in SDL.

[quote]Valentine Elleau wrote:
But my point is: the license is expensive. Is it so crazy to expect it to work without having to pay extra? [/quote]

Pay extra for what? I thought we just concluded you don't have to pay for a support contract to get help. A support contract is one way to get help... I actually think it's a very good way as it's a contract to make sure you as a business receive guaranteed help when you need it (your problem might not always be due to the SDL software), and all your upgrades included. It's a business decision you make.

But you can use the SDL Community which offers very good assistance, and help that often goes way beyond anything you could reasonably expect to receive free help for.

Paul.
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Why doesn't the set-up package already contain the latest Service Pack?

December 9, 2019, 10:51 pm
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Forum: SDL Trados support
Topic: Why doesn't the set-up package already contain the latest Service Pack?
Poster: Hans Lenting

Yesterday evening I downloaded and installed a huge set-up package for Studio 2019. When I checked for updates, I noticed that 350 MB had to be downloaded.

Why doesn't the set-up package already contain the latest Service Pack?
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Why doesn't the set-up package already contain the latest Service Pack? | Take care

December 9, 2019, 11:31 pm
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Forum: SDL Trados support
Topic: Why doesn't the set-up package already contain the latest Service Pack?
Poster: Wolfgang Schoene
Post title: Take care

[quote]Hans Lenting wrote:

Yesterday evening I downloaded and installed a huge set-up package for Studio 2019. When I checked for updates, I noticed that 350 MB had to be downloaded.

Why doesn't the set-up package already contain the latest Service Pack?
[/quote]

Take care when installing the update, it messed up my Studio installation to the extent that I had to copy a virtual machine with a running Studio from a recent update to my main system. It was impossible to run, uninstall and reinstall Studio after the "update".

[Edited at 2019-12-10 07:58 GMT]
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SDL Studio: I hate it, I hate it, I hate it! | Still not free

December 9, 2019, 11:54 pm
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Forum: SDL Trados support
Topic: SDL Studio: I hate it, I hate it, I hate it!
Poster: Valentine E.
Post title: Still not free

[quote]A support contract is one way to get help... [/quote]

The other one being looking for answers in the forum, exactly my point.
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Why doesn't the set-up package already contain the latest Service Pack? | All went fine

December 10, 2019, 12:48 am
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Forum: SDL Trados support
Topic: Why doesn't the set-up package already contain the latest Service Pack?
Poster: Hans Lenting
Post title: All went fine

In my case, luckily all went fine. My VMware virtual machine with Windows 10 is relatively clean, since I only use it for SDL Studio. After every step of the deinstallation and installation process, I reboot the VM, in order to unlock any active components of Studio.
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SDL Studio: I hate it, I hate it, I hate it! | I find the SDL forum helpful

December 10, 2019, 1:22 am
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Forum: SDL Trados support
Topic: SDL Studio: I hate it, I hate it, I hate it!
Poster: Dan Lucas
Post title: I find the SDL forum helpful

[quote]SDL Community wrote:
I also think the software should work. We have many thousands of users who don't experience these issues. I'm certainly not saying it's perfect, it's not.[/quote]
I am reluctantly going to support Paul and say that while I agree wholeheartedly that Studio is not perfect, I have never experienced the major issues reported by some people, which I suspect are caused by unfortunate interactions between hardware, applications and the operating system.

What should you do when such problems occur? I do not have a support contract, but I have always received answers to my questions on the SDL Forum to which Paul links above. Nearly always these help me resolve the problem. As a first step I encourage all Studio users to register for the forum. It is usually a better place to get help than ProZ.com.

Regards,
Dan
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SDL Studio: I hate it, I hate it, I hate it! | Most big software have a lot of bugs

December 11, 2019, 6:12 am
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Forum: SDL Trados support
Topic: SDL Studio: I hate it, I hate it, I hate it!
Poster: Roy Oestensen
Post title: Most big software have a lot of bugs

[quote]Valentine E. wrote:
I think the software should work. I don't think I'm the only one here who experiences bugs with Studio. It's slow, it freezes all the time...[/quote]

Studio is not alone in being expensive and having bugs, I'm afraid. I am using Studio, memoQ, Dejavu and memsource, and I am even more frustrated with memoQ than Studio when it comes to being slow. I suspect that regardless which CAT tool you choose, you risk problems and slow support, at least if the CAT tool has a large user base.
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Weird message in Trados 2019: "Do you want to revert the native file..." | Here is what I find in five min. after asking Google...

December 12, 2019, 12:45 am
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Forum: SDL Trados support
Topic: Weird message in Trados 2019: "Do you want to revert the native file..."
Poster: Sandra& Kenneth
Post title: Here is what I find in five min. after asking Google...

I quote Paul in answer to this query 3 years ago on the SDL Trados Productivity forum:

"The reason for this is most likely because you finalised the projects. If you do this you are in effect saying they are done and you don't need them anymore. If you update your TM as you work, and just save the target files as you do them then there is no need to finalise at all. However , if you do then you need to enable the project again and this message is just telling you this."

This is not a workaround and learning the software is more productive than complaining.
IOW, a useful reason for this would be to simply save the files in target format and forget about the Finalize batch process altogether, because it is not needed.

HTH,
Sandra
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Studio 2019 SR2 update as of this morning | Studio 2019 SR2 update

December 13, 2019, 5:10 am
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Forum: SDL Trados support
Topic: Studio 2019 SR2 update as of this morning
Poster: Wolfgang Schoene
Post title: Studio 2019 SR2 update

[quote]Wolfgang Schoene wrote:

Until yesterday Studio worked. This morning I updated my Studio 2019 to the last SR2 and on trying to start Studio I get the message Service "SDL.TranslationStudio.AlignmentEditor.lAlignementEditor Service could not be started". A bug which apparently is an old hat. Fact is that the solutions suggested in Knowledge Base do not work, I cannot repair nor uninstall Studio (neither through Windows Uninstall nor with Revu Uninstaller) as per error message I need the old installer to uninstall the new installation and... well, it's a mess. Who said "I hate Studio"... ? Count me in. If I get it to run again, 2019 will definitely be the last version I bought from SDL.
Anyhow... anyone with a solution to this umpteenth bug? [/quote]

Further to my post, I received a notification for an update of 2019 RS2 twice or even more in my Notification panel. This update failed twice and I went back to v15.2.0.1041. Funny thing is that the notification has now vanished. Is this on/off behaviour a Brexit effect?
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Studio 2019 SR2 update as of this morning | FreshStart?

December 13, 2019, 5:43 am
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Forum: SDL Trados support
Topic: Studio 2019 SR2 update as of this morning
Poster: Sandra& Kenneth
Post title: FreshStart?

Hi Wolfgang,

I have no idea what you did or did not, and why you are having problems updating.

However, I do know that you have to remove and/or rename (to reinstall later) a whole range of settings in order to do a clean uninstall.
Try using the free app FreshStart, which is user-friendly and configurable for this purpose.
BTW, you are also entitled to support on installation/uninstallation issues, but this is easier and faster.

HTH,
Sandra

P.S. Of course it's the Brexit...
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Studio 2019 SR2 update as of this morning | Fresh Start?

December 13, 2019, 6:09 am
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Forum: SDL Trados support
Topic: Studio 2019 SR2 update as of this morning
Poster: Wolfgang Schoene
Post title: Fresh Start?

[quote]Sandra& Kenneth wrote:

Hi Wolfgang,

I have no idea what you did or did not, and why you are having problems updating.

However, I do know that you have to remove and/or rename (to reinstall later) a whole range of settings in order to do a clean uninstall.
Try using the free app FreshStart, which is user-friendly and configurable for this purpose.
BTW, you are also entitled to support on installation/uninstallation issues, but this is easier and faster.

HTH,
Sandra

P.S. Of course it's the Brexit...
[/quote]

Hi Sandra&Kenneth
I did nothing more than trying to update my 2019 installation with the update offered in my notification pane, that is, v15.2.5.2145. This update failed with the error message "SDL.TranslationStudio.AlignmentEditor.lAlignementEditor Service could not be started". This happened twice. I tried the different "solutions" offered for this bug, but none worked so I reverted back to my previous version which was a chore as after cleaning (uninstalling) everything SDL Studio 2019 from my PC (even inside the registry) the Installer kept saying that I had a later version of Studio 2019 installed and that an older version could not be installed.
I did not and I do not want to make a fresh start, there's no reason to do that, I just wanted to update.
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Studio 2019 SR2 update as of this morning | ??

December 13, 2019, 6:49 am
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Forum: SDL Trados support
Topic: Studio 2019 SR2 update as of this morning
Poster: Sandra& Kenneth
Post title: ??

[quote]Wolfgang Schoene wrote:

I did nothing more than trying to update my 2019 installation //
I tried the different "solutions" ... but none worked so I reverted back to my previous version... as after cleaning (uninstalling) everything SDL Studio 2019 from my PC (even inside the registry) ...etc..
[/quote]

Hi Wolfgang,
There seems to be a contradiction between the two above statements.

Let me summarize:

1. You seem to be the only one to have this problem. I just upgraded without any of these issues.
2. If you wish to clean the failed version and reinstall the update successfully, you will have to uninstall it first fully. This is what I was talking about. You can contact SDL support or do it yourself anyway you wish. I told you what I would do.
3. If you don't want to reinstall and clean up the settings and this is just a rant, ignore my post, and you'll have good reasons to continue to rant.

Sandra

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Studio 2019 SR2 update as of this morning | ??

December 13, 2019, 7:33 am
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Forum: SDL Trados support
Topic: Studio 2019 SR2 update as of this morning
Poster: Wolfgang Schoene
Post title: ??

[quote]Sandra& Kenneth wrote:

[quote]Wolfgang Schoene wrote:

I did nothing more than trying to update my 2019 installation //
I tried the different "solutions" ... but none worked so I reverted back to my previous version... as after cleaning (uninstalling) everything SDL Studio 2019 from my PC (even inside the registry) ...etc..
[/quote]

Hi Wolfgang,
There seems to be a contradiction between the two above statements.

Hi Sandra.
Yes, probably I'm the only one with this problem. And, yes, this is a rant for sure. ;-)
I will try other solutions but am not sure I will succeed as the update version v15.2.5.2145 is not available/shown in my Notifications panel anymore.
Thanks for helping.

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Studio 2019 SR2 update as of this morning | Did you try the

December 13, 2019, 1:02 pm
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Forum: SDL Trados support
Topic: Studio 2019 SR2 update as of this morning
Poster: Stepan Konev
Post title: Did you try the

Check for Updates button?
[quote]Wolfgang Schoene wrote:
v15.2.5.2145 is not available/shown in my Notifications panel anymore.
[/quote]

[Edited at 2019-12-13 21:11 GMT]
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Studio 2019 SR2 update as of this morning | Did you try the

December 13, 2019, 10:50 pm
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Forum: SDL Trados support
Topic: Studio 2019 SR2 update as of this morning
Poster: Wolfgang Schoene
Post title: Did you try the

[quote]Stepan Konev wrote:

Check for Updates button?
[quote]Wolfgang Schoene wrote:
v15.2.5.2145 is not available/shown in my Notifications panel anymore.
[/quote]

[Edited at 2019-12-13 21:11 GMT] [/quote]

Hi Stepan
yes, of course I did many times, and yesterday all of sudden the update was available again, but failed again with the same error message. This is definitely the first time I have problems installing Studio updates. Luckily, I do not have to rely on Studio for my projects.
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why embedded content tag definition would work in PO but not in XML files

December 15, 2019, 12:25 am
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Forum: SDL Trados support
Topic: why embedded content tag definition would work in PO but not in XML files
Poster: Hakan Kiyici

Hi

I have successfully used tag definition rules for the embedded content in PO files. I picked them from Paul Filkin's blog at multifarious.filkin.com

They worked perfectly fine. I used
(\\{2})?
%\d+
\$\[\w+\]
%\w+
\$\w+

The client serves the content in PO and XML files. But this time, due to some issues PO files have very long segments. XML files look have more manageable segments. But tag definitions do not work as in PO files. I put them both in project and main definitions.

The worst case I will have to create a custom XML, but it would take too much time for me.

Any idea?

Thank you

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Returning an SDL license from a PC that does not work.

December 15, 2019, 4:23 am
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Forum: SDL Trados support
Topic: Returning an SDL license from a PC that does not work.
Poster: Marianne Eden

Ok, so, how does a licence work? I just got Studio 2019.
Installed on a PC I'm having some troubles with.
Like returning the licence...Is it at all possible to
return the licence from another PC?
This is all online, so maybe it would be possible?
Thanks, I hope my question is not too "naive".

Thanks a lot!
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Returning an SDL license from a PC that does not work. | @Marianne

December 15, 2019, 4:43 am
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Forum: SDL Trados support
Topic: Returning an SDL license from a PC that does not work.
Poster: Samuel Murray
Post title: @Marianne

[quote]Marianne Eden wrote:
I just got Studio 2019. Installed on a PC I'm having some troubles with. Like returning the licence...Is it at all possible to
return the licence from another PC? [/quote]

You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.

This is a problem, but the solution is simple: contact Trados, tell them your situation (I'm sure it happens A LOT), and tell them to reset your licenses so that you have all activations again.

Log into your SDL account, go to this address:
[url removed]
and click the "Request license reset" button.
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Returning an SDL license from a PC that does not work. | It is certainly possible to RETURN a licence also from another PC

December 15, 2019, 5:45 am
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Forum: SDL Trados support
Topic: Returning an SDL license from a PC that does not work.
Poster: Paolo Sebastiani
Post title: It is certainly possible to RETURN a licence also from another PC

[quote]Samuel Murray wrote:

You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.

Yes it is certainly possible to "return" a license also from another PC. In fact if you lose you PC or you get it stolen you can still log in to your account from another PC and use the Force Return procedure, through which you can disconnet your licence from your lost/stolen PC and connect it to your new PC.

If you need help just contact me.

Have a nice weekend!
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