2014 - may have identified cause of alignment object ref not found issue | New instance of alignment issue (object ref. not found error)

Forum: SDL Trados support
Topic: 2014 - may have identified cause of alignment object ref not found issue
Poster: Sian Cooper
Post title: New instance of alignment issue (object ref. not found error)

Hi - I have to come back to this. I have had a new instance of it, and it is mystifying.

New TM.

Files created from online bilingual texts. Copy pasting originals, creating one source and one target language docx. Editing to get rid of line breaks and add a Heading style for titles. These are short résumés of academic texts, so in each file there are 8-12 headings (not that I think this is relevant).

I have Word 2010. I created a pair of files. I created a new TM. I successfully aligned into the new TM.

A colleague did the same thing and sent me the files. I cannot align them into the TM, I get the object ref not found error. I tried creating a clean TM for them, same issue. I copy-pasted the text without any formatting into new docs., same error.

Have you got ANY ideas, please? This is really, really causing me problems, I am trying to generate some starting specialised TM and TermBase entries for a mega project in a specialised area over a virtual translation team, and I need this stuff.

P.S. I installed the service pack but no lovely interface for alignment has appeared, what happened to my promised land? :(

Thanks!