BeGlobal limit error

Forum: SDL Trados support
Topic: BeGlobal limit error
Poster: bendksu

I have translated approximately 5,000 words today using Studio 2011 and BeGlobal. All of a sudden I receive an error stating that I have reached the limit for BeGlobal for the day.

According to this post, I have not reached the limit:

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I have contacted SDL, but they told me they could not help me and that I needed to send a mail to their general contact address. This seems odd to me.

Does anyone else know anything about this? I also have Studio 2014, but haven't used it yet. If I open the document in 2014, will this be fixed?

Thanks.