Forum: SDL Trados support
Topic: Cancelled Group Buy Order
Poster: ghislandi
Post title: Information from SDL
Dear Chris,
I am from SDL and I have alerted someone in my team to reach out to you.
I am really sorry to hear about your experience.
We are a large public company and we would certainly not 'steal' your money.
I have quickly try to find your order but we would need more information to retrieve you account - your email address.
Steve will get in touch with you and will go through our system to see what happened.
If your order has been cancelled - you should have received a refund.
The alternative could also be that the payment failed at some point and we did not receive the money. The system would remove the order automatically after 3 months.
Hopefully we will be in touch with you soon and resolve.
Regards
Massi
Topic: Cancelled Group Buy Order
Poster: ghislandi
Post title: Information from SDL
Dear Chris,
I am from SDL and I have alerted someone in my team to reach out to you.
I am really sorry to hear about your experience.
We are a large public company and we would certainly not 'steal' your money.
I have quickly try to find your order but we would need more information to retrieve you account - your email address.
Steve will get in touch with you and will go through our system to see what happened.
If your order has been cancelled - you should have received a refund.
The alternative could also be that the payment failed at some point and we did not receive the money. The system would remove the order automatically after 3 months.
Hopefully we will be in touch with you soon and resolve.
Regards
Massi