Forum: SDL Trados support
Topic: Cancelled Group Buy Order
Poster: Chris Sullivan
Back in June, I was part of a ProZ.com group buy of SDL Trados Studio 2011. I bought and paid for the software, downloaded it and ... could not install it because I was first told I had to uninstall Trados 7, which most of my clients were (and still are) using. Now, I finally have a new (second) computer so I can use both - Trados 7 on my laptop and Studio 2011 on my new desktop. I install it and then attempt to activate it, at which point I go to my profile on SDL.com. It says my order was cancelled three months after I had paid for it - this is a complete surprise to me. Furthermore, I was never refunded any money. What gives? Can they just steal my money and cancel my licenses? I'm trying to get help through them, however, it says I don't have a Premium Software Maintenance Agreement (although I paid for one!!!) Any and all help would be appreciated.
Topic: Cancelled Group Buy Order
Poster: Chris Sullivan
Back in June, I was part of a ProZ.com group buy of SDL Trados Studio 2011. I bought and paid for the software, downloaded it and ... could not install it because I was first told I had to uninstall Trados 7, which most of my clients were (and still are) using. Now, I finally have a new (second) computer so I can use both - Trados 7 on my laptop and Studio 2011 on my new desktop. I install it and then attempt to activate it, at which point I go to my profile on SDL.com. It says my order was cancelled three months after I had paid for it - this is a complete surprise to me. Furthermore, I was never refunded any money. What gives? Can they just steal my money and cancel my licenses? I'm trying to get help through them, however, it says I don't have a Premium Software Maintenance Agreement (although I paid for one!!!) Any and all help would be appreciated.