Forum: SDL Trados support
Topic: Activated SDL Studio 2017 asks for activation code after computer restart
Poster: Zuzana Greksakova
Post title: same here
The same happened to me in February, I submitted a support ticket and the issue was resolved within a day. When I asked about the issue, this was their reply:
Usually this error occurs because of Windows updates, computer crash, hard disk failure, etc.. in case you did not have the change to deactivate your license first, you might get your license stuck and receive a similar error message:
Error Message: Activation failed. Activation is not allowed as remaining quantity is 0.
In such cases, the only way to be able and activate the license again is to log in a support ticket. Since you have followed the correct procedure by contacting us, your license should be working again properly.
Just email [email removed] or submit a ticket via their website.
Hope this helps.
Z.
Topic: Activated SDL Studio 2017 asks for activation code after computer restart
Poster: Zuzana Greksakova
Post title: same here
The same happened to me in February, I submitted a support ticket and the issue was resolved within a day. When I asked about the issue, this was their reply:
Usually this error occurs because of Windows updates, computer crash, hard disk failure, etc.. in case you did not have the change to deactivate your license first, you might get your license stuck and receive a similar error message:
Error Message: Activation failed. Activation is not allowed as remaining quantity is 0.
In such cases, the only way to be able and activate the license again is to log in a support ticket. Since you have followed the correct procedure by contacting us, your license should be working again properly.
Just email [email removed] or submit a ticket via their website.
Hope this helps.
Z.