Cannot open my client's termbases in project package Trados Studio 2014

Forum: SDL Trados support
Topic: Cannot open my client's termbases in project package Trados Studio 2014
Poster: Text Factor

Hi,

When opening a my client's project package in Trados Studio 14, I get the following informatie, saying "Termbases ... could not be connected so term recognition cannot use these termbases".

I asked my client how to solve this problem, who works with SDL Trados and Multiterm 2011. I opened "project setting", where I can see the termbases that cause problems.

Behind the termbases, I see a red cros, so I try to remove these termbases and re-open them again. When I remove the termbases, I get the information: "The default termbase has been changed so the languages have been changed. Check that the languages are correct". Is this normal?
When I try to re-open them again, I get the following error: "A connection to SDL Multiterm Server * could not be established. Invalid Login Details". That's very strange, because I have entered the exact same login details my client gave me.

I also tried to unable the termbases and enable them again. Then I get the "The default termbase has been changed so the languages have been changed. Check that the languages are correct"-information again. When I click OK, I get the following error: "An error occured whilst selecting a termbase".

Does anyone know how to solve the problem? Thank you very much in advance!