Forum: SDL Trados support
Topic: 2014 trial caused 2011 licence to expire URGENT :(
Poster: JudithPattinson
Post title: Fixed by SDL Support!
Hi Paul
Thanks for your reply.
In the mean time I had kept googling and found that the key to finding an actual form to fill in was not searching for the info on licence activation or deactivation, which I had been doing, but the phrase "licence reset", so I went back to the Support Centre and filled in the right form finally.
My licence was in fact deactivated within 21 minutes of me filling in the form, and I even received a follow-up phone call, so I have to say that (once I had finally found the right link) I was extremely impressed by the SDL response.
Regards
Judith
Topic: 2014 trial caused 2011 licence to expire URGENT :(
Poster: JudithPattinson
Post title: Fixed by SDL Support!
Hi Paul
Thanks for your reply.
In the mean time I had kept googling and found that the key to finding an actual form to fill in was not searching for the info on licence activation or deactivation, which I had been doing, but the phrase "licence reset", so I went back to the Support Centre and filled in the right form finally.
My licence was in fact deactivated within 21 minutes of me filling in the form, and I even received a follow-up phone call, so I have to say that (once I had finally found the right link) I was extremely impressed by the SDL response.
Regards
Judith