Forum: SDL Trados support
Topic: Resolve MultiTerm/Studio 2011/2014 add/edit term issues and run it successfully with Java 7 Up. 51
Poster: SDL Support
Post title: Maybe try this...
... last thing that I have seen resolve the problem after running the tool. Go to your Windows Control Panel and open the Java (32-bit) program. Go to the security tab and lower it to Medium. Mine is set to high and MultiTerm works fine, but I did see this the day before yesterday where lowering this after running the tool helped the user successfully.
Let me know if it does the trick. If you are using Win 8 (you didn't say) you might have to lower your UAC controls as Win 8 seems to have this habit of prompting you to accept some Java changes that then reset things so they don’t work again. Let me how you get on anyway.
If that still fails then don't wait for someone to call you. You can log a case specifically about Java issues and an Engineer will get back to you at the beginning of the week.
Go to the Knowledgebase;
[url removed]
Then go to the tab called Solution Finder ( [url removed] ) and now go here;
JAVA related issues with SDL MultiTerm
- I have SDL MultiTerm 2011/2014
-- I can no longer add or edit terms, or I get an error message when adding or editing terms
--- I have read the article and followed the instructions but I still have a problem
Pick the correct route as above and you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.
Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.
Regards
Paul
Topic: Resolve MultiTerm/Studio 2011/2014 add/edit term issues and run it successfully with Java 7 Up. 51
Poster: SDL Support
Post title: Maybe try this...
... last thing that I have seen resolve the problem after running the tool. Go to your Windows Control Panel and open the Java (32-bit) program. Go to the security tab and lower it to Medium. Mine is set to high and MultiTerm works fine, but I did see this the day before yesterday where lowering this after running the tool helped the user successfully.
Let me know if it does the trick. If you are using Win 8 (you didn't say) you might have to lower your UAC controls as Win 8 seems to have this habit of prompting you to accept some Java changes that then reset things so they don’t work again. Let me how you get on anyway.
If that still fails then don't wait for someone to call you. You can log a case specifically about Java issues and an Engineer will get back to you at the beginning of the week.
Go to the Knowledgebase;
[url removed]
Then go to the tab called Solution Finder ( [url removed] ) and now go here;
JAVA related issues with SDL MultiTerm
- I have SDL MultiTerm 2011/2014
-- I can no longer add or edit terms, or I get an error message when adding or editing terms
--- I have read the article and followed the instructions but I still have a problem
Pick the correct route as above and you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.
Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.
Regards
Paul