Forum: SDL Trados support
Topic: Trados 2014 and Java: the ultimate solution
Poster: István Lengyel
Post title: the 4 hours principle
... is only there to protect us from an overwhelming number of questions. Every now and then there are users who think we work better than the memoQ help, and want to ask everything. Bug-related support is unlimited, if it's our fault, we fix it, and actually we very rarely charged for support - we just reserve the right to do that (for example if somebody wants us to compose regex for their needs, etc.).
István
Topic: Trados 2014 and Java: the ultimate solution
Poster: István Lengyel
Post title: the 4 hours principle
... is only there to protect us from an overwhelming number of questions. Every now and then there are users who think we work better than the memoQ help, and want to ask everything. Bug-related support is unlimited, if it's our fault, we fix it, and actually we very rarely charged for support - we just reserve the right to do that (for example if somebody wants us to compose regex for their needs, etc.).
István