Forum: SDL Trados support
Topic: Trados 2014 and Java: the ultimate solution
Poster: SDL Support
Post title: One other difference perhaps...
[quote]Emma Goldsmith wrote:
...
The only difference I can see is that MemoQ includes the first year of support with the price of the software. But from the 2nd yr onwards you have to pay for it.
[/quote]
I believe that with memoQ it’s 4-hrs free and then you have to purchase additional support hours at €50/hr. It’s not too clear on this for me, but this is what it looks like.
With SDL once you have support it’s unlimited.
[quote]Emma Goldsmith wrote:
...
Incidentally, I think that support for Java issues is included for free as it is an installation problem.
[/quote]
Correct.
Regards
Paul
Topic: Trados 2014 and Java: the ultimate solution
Poster: SDL Support
Post title: One other difference perhaps...
[quote]Emma Goldsmith wrote:
...
The only difference I can see is that MemoQ includes the first year of support with the price of the software. But from the 2nd yr onwards you have to pay for it.
[/quote]
I believe that with memoQ it’s 4-hrs free and then you have to purchase additional support hours at €50/hr. It’s not too clear on this for me, but this is what it looks like.
With SDL once you have support it’s unlimited.
[quote]Emma Goldsmith wrote:
...
Incidentally, I think that support for Java issues is included for free as it is an installation problem.
[/quote]
Correct.
Regards
Paul