Forum: SDL Trados support
Topic: Multiterm 2011 SP2: can't open/create termbases/interaction with Studio does not work
Poster: Leena_L
Hi all!
Since last week, I've had the following problem: When I launch Multiterm I get an error message "Retrieving the COM class factory for component with CLSID {0F712F92-76E1-4A8E-A998-280D894BEBE2} failed due to the following error: 8007007e". It disappears when I click OK enough of times and Multiterm opens. After that, if I try to open a termbase, I get an error message that "A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings" and no list of termbases is presented for me to open. Also, if I try to create a termbase in Multiterm I get the same 8007007e error message as when I launch Multiterm and I cannot create a new termbase. So basically, the software is open, but I can't do anything with it.
In Studio, when I open a project that has a termbase in it I get the following error message: "The termbase "xx" could not be connected so term recognition cannot use this termbase" and the termbase does not open. When I click OK, I get the message "The default termbase "xx" could not be connected so term recognition has been disabled". I can use Studio to translate but term recognition does not work.
I have Multiterm 2011 SP2 [IP removed] and Studio 2011 SP2R 10.4.3109.2. My operating system is Windows 7, 64-bit, English.
I've searched and searched for a solution for this, but have found none. I have also sent a ticket to SDL about this, but they have not answered yet. Any ideas anyone?
Regards,
Leena
Topic: Multiterm 2011 SP2: can't open/create termbases/interaction with Studio does not work
Poster: Leena_L
Hi all!
Since last week, I've had the following problem: When I launch Multiterm I get an error message "Retrieving the COM class factory for component with CLSID {0F712F92-76E1-4A8E-A998-280D894BEBE2} failed due to the following error: 8007007e". It disappears when I click OK enough of times and Multiterm opens. After that, if I try to open a termbase, I get an error message that "A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings" and no list of termbases is presented for me to open. Also, if I try to create a termbase in Multiterm I get the same 8007007e error message as when I launch Multiterm and I cannot create a new termbase. So basically, the software is open, but I can't do anything with it.
In Studio, when I open a project that has a termbase in it I get the following error message: "The termbase "xx" could not be connected so term recognition cannot use this termbase" and the termbase does not open. When I click OK, I get the message "The default termbase "xx" could not be connected so term recognition has been disabled". I can use Studio to translate but term recognition does not work.
I have Multiterm 2011 SP2 [IP removed] and Studio 2011 SP2R 10.4.3109.2. My operating system is Windows 7, 64-bit, English.
I've searched and searched for a solution for this, but have found none. I have also sent a ticket to SDL about this, but they have not answered yet. Any ideas anyone?
Regards,
Leena