Studio 2011 SP2R: "An error occurred while converting endnotes or footnotes." | Try saving as .docx

Forum: SDL Trados support
Topic: Studio 2011 SP2R: "An error occurred while converting endnotes or footnotes."
Poster: Elina R-K
Post title: Try saving as .docx

Hi Peter,

I had a similar problem and had to ask help from SDL support. They gave me the following reply:

"The issue you are currently encountering is caused by the footnotes markers which are not correctly aligned with the reference numbers. Nonetheless, even with this problem in the source document, Studio should process this file, but unfortunately it does not. Development is already aware of this issue and they are working on a fix in order to provide it in a future service pack.

As a workaround, you can check all of the references and footnotes in the document and make sure they are all aligned, or you can just save the document as a .docx file in order to be faster."

I chose the faster option - saved the document as a .docx file - and it helped. (Saving the document as an RTF file, which I tried earlier, did not.)

You have probably solved your issue by now, but I hope this helps others. I guess this error message is not very common, as this thread was the only help I found by googling.

Best regards
Elina